Walgreens’ Canned Response to my Complaint, regarding their email containing a false medical claim on Flu Vaccine


October 17, 2011, by Suzanne

A few days ago, I sent Walgreens’ pharmacy chain a complaint letter (here) through their web site contact page.

This is the canned response I received, which amazingly, came encrypted:

 consumerrelations.bb@walgreens.com ✆ to me

show details Oct 14 (4 days ago)

October 14, 2011

Dear Suzanne,

Thank you for taking your time to contact our Corporate Offices. We appreciate hearing from our customers and value all comments received.

We share in the recommendations of the DVD and other national health organizations which encourage flu shots for everyone over the age of 6 months as the best protection against the influenza-a virus that can be very serious. Our objective during flu season is to protect as many people as possible through the administration of flu shots as an important preventive health service. Last season, more than 40 percent of the U. S. population got flu shots, according to the CDC.

The incentive program is one of the ways in which we encourage our employees to support this objective and for our pharmacies to continue to play a leading role in helping people stay healthy during the flu season.

Again, thank you for contacting our corporate office. We truly appreciate you taking the time to share your comments.

Sincerely,

Tonya F

Consumer Response Representative

Ref # 3338560

 

Well, thank you, but my first question for Tonya F is – Who the heck are the “DVD”?   I’ve never heard of them!

My second question is – What incentive program? I wrote to you concerning a false medical statement made by Walgreens to me via an email campaign. The world did not burst open regarding your employees’ incentive program and contests to act as pushers until the following day.

While I do appreciate that my visit today to a Walgreens store was pleasent and seemed to indicate to me that your company has backed off on its aggressive flu vaccine sales approach to in-store customers, I regret that my own concerns, which were different though related, got swamped out by other people’s concerns about that in-store marketing.

Suzanne.

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